01. 7-Day Money-Back Guarantee Overview
At Strong 8K UK (operating through strongiptv8k.co.uk), we strive to deliver top-tier streaming reliability and high-speed server responsiveness. To give our subscribers total confidence, all newly purchased subscription plans (1, 3, 6, and 12 months) are protected by an official 7-Day Money-Back Guarantee.
If you encounter persistent technical issues with your connection or playlist that our dedicated support team cannot resolve, you are entitled to a refund in accordance with the terms below.
02. Eligibility Conditions
To qualify for a refund under our 7-day guarantee, the following conditions must be satisfied:
- Time Window: Your refund request must be submitted within exactly 7 calendar days (168 hours) from the timestamp your credentials were generated and delivered.
- Technical Resolution Attempt: You must first contact our WhatsApp technical support desk to allow our specialists to inspect your setup, verify server routing, check DNS settings, or reissue new credentials if necessary.
- Direct Purchase: The plan must have been purchased directly through our website (strongiptv8k.co.uk) or our verified support desk.
03. Situations Excluded from Refunds
Refunds will not be issued in the following circumstances:
- Expired Guarantee Window: Requests submitted on or after day 8 following initial delivery.
- Local Internet Shortcomings: Insufficient bandwidth on your end (speeds below 15 Mbps for FHD or below 30 Mbps for 4K), poor home Wi-Fi reception, or ISP throttling where the user refuses basic diagnostic steps.
- Incompatible or Defective Hardware: Playback issues caused by obsolete hardware, incompatible older devices, or third-party paid application license fees (such as TiviMate Premium or IBO Player activations, which are independent third-party software).
- Breach of Connection Rules: Account suspensions resulting from exceeding your plan’s simultaneous screen limit, credential sharing, or restreaming.
- Change of Mind Without Technical Cause: Subscriptions that function normally without server errors cannot be canceled simply due to personal preference once full playlist access has been consumed.
04. How to Request a Refund
Requesting a refund is simple and handled directly without lengthy ticket queues:
- Step 1: Message our official WhatsApp support or email support@strongiptv8k.co.uk.
- Step 2: State your username, transaction ID/reference, device model, and a brief description of the technical issue encountered.
- Step 3: Once confirmed by our team that the issue cannot be resolved, your refund will be approved and processed back to the original payment source.
05. Refund Processing Timelines
Once approved:
- PayPal & Digital Transfers: Processed within 24 to 48 business hours.
- Cryptocurrency (USDT): Reimbursed directly to your designated TRC20/ERC20 wallet within 24 hours (less network blockchain gas fees).
Upon issuance of a refund, the corresponding server line, M3U link, and Xtream Codes access are deactivated immediately.
Need Help with Your Subscription?
Before requesting a refund, let our technical specialists optimize your stream settings. Contact us 7 days a week on our Official WhatsApp Support Desk → or email support@strongiptv8k.co.uk.